One of our clients based in the Waterfront, is looking for an Accounts Assistant to join their team, they have been in the Travel Industry for many years.

Requirements:

Senior Certificate / Grade 12

• Any diploma or certificate in Administration or Finance (NQF 5 or 6 equivalent)

Knowledge And Skills:

• Good judgement and problem solving skills

• Excellent communication and interpersonal skills

• Computer skills

• Strong attention to detail

• Ability to work in a team and independently

• Effective Communication

Responsibilities:

Respond to booking related queries from the customer service agents. This includes but is not limited to:

• Allocation of EFT and credit card payments

• Processing cancellations, double bookings, complaints and ensuring that these are refunded in a timeous manner

• Loading bank details for EFT refunds to be processed

• Supplying invoices to guests who require this for business purposes. Also, any additional documents required such as proof of account, new supplier forms, confirmation of BEE status etc

Respond to queries from properties relating to:

• On payments

• Sending proofs of payment as required

• Invoices for commission

• Commission calculation queries

• Cancellation refunds and offsets