A vacancy exists for a Bookings Clerk, based at Imaging sites in East London reporting to the Support Services Manager. The successful candidate will contribute to the effective functioning of the Imaging Department and become part of a professional team that continuously strives for the highest standards of quality in Life Healthcare. This is an exciting opportunity for a mature, motivated, dynamic & passionate individual.

Critical Outputs
Telephone answering duties as per LHC policies
Providing a prompt, courteous service to all patients, visitors, wards, doctors, colleagues and other hospitals
Improve patient satisfaction and patient centricity
Relieve in Reception Department from time to time and work flexible work hours when needed
Adhering to all related protocols
Be able to self-manage work load, but also work effectively in a team environment
Need to be able to perform under pressure
Friendly disposition

Requirements

Grade 12
Experience within a medical environment and medical terminology is a prerequisite with experience in telephone and patient bookings which includes obtaining the relevant documentation pertaining to the booking.
Accurate capturing of medical aid details onto Scheduler with appointment reminders.
Follow up with patients regarding appointments and preparations for procedures.
Understanding of the private healthcare industry, its challenges and role players would be an advantage
Computer proficiency (comprehensive knowledge of relevant software system)

Competencies

Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and presentation
Influencing
Drive & energy