|Location||Bellville, South Africa|
|Date Posted||December 29, 2021|
Support the Head of BI and the Service Delivery Lead to manage different stakeholder expectations and relationships (inside and outside of Sanlam Investments).
Build and manage strategies, roadmaps, priorities, processes, complex dependencies and issues related to change, training, resistance management and adoption.
Manage and deliver BI marketing and communication plans (including newsletters, Town Hall Updates, Community of Practice (COP) events, and other.
Provide input, document requirements and support the design and delivery of training in support of all aspects of the BI business unit- new or changed BI processes, knowledge growth, and new BI products.
Continuously seek opportunities to increase the level of satisfaction the wider business experiences from the BI business unit.
Act as the BI change and adoption liaison with the Head of BI and Business transformation change manager and/or head and drive adoption of BI services.
Conduct assessments with business to assess impact, BI related change readiness, risk and identify key stakeholders as required to structure appropriate change approaches.
Support the Head of BI and Human Resources in continuously maturing the BI operating model from a people perspective, which includes organisational design, definition of roles and acquiring top talent.
Successful delivery of Change Management procedures and methodologies
Business benefit, Risk and Impact assessment of all changes
Monitor and report on the status of Changes
Liaise with Stakeholders and technical staff with regards to Scheduled Changes.
Negotiate appropriate change windows with Business.
Assist with creating a healthy balance between BI turnaround times and minimizing the impact of changes in terms of risks, reduce disruptions and cost to the Business.
Responsible for Post Implementation Reviews and supporting business to determine their value realization
Regular review of system Workflow approvals
Monthly and quarterly reporting
What will make you successful in this role?
ITIL Foundation or/ and Change Management Practitioners Certification or/ and Transition Management Practitioner Certification. (Recommended)
5 - 7 Years IT Experience
3+ years experience in a Change Management role is essential
Project Management/co-ordinating experience will be a recommendation
Business process management
Understanding of ITIL Governance.
Release & Configuration Management experience will be advantageous
Technical background will be advantageous
Qualification and Experience
Degree or Diploma with 5-6 years related experience
Knowledge and Skills
Customer relationship management strategy
Solutions Orientation and continues improvement/business re-engineering
Project Management Tools
Reporting and Administration
Quality, compliance and accreditation
Balances stakeholders - Contributing through others
Manages complexity - Contributing through others
Plans and aligns - Contributing through others
Business insight - Contributing through others
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensure a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
Interested candidates can send their CVs