Job Description:

Our client within the manufacturing industry seeks to appoint a dynamic Client Services Administrator to join their team based in Johannesburg. The successful incumbent will be required to manage the day-to-day client services for all customers of the branch and to ensure that all their queries are resolved timeously and effectively Job Duties Customer Queries • Ensure that all client queries received are logged in the system • Politely and efficiently taking calls from customers, or those received electronically, logging them, and then redirecting them to their relevant department for resolution • Following up to ensure that the query has been resolved satisfactorily with the customer • For those queries that are not resolved timeously, bring them to the attention of the Branch Sales Manager • Closing the query on the system once successfully resolved • Manage queries received from customers on NCR’s and repairs Lead Management • Ensure all leads received, both digitally and telephonically, are followed up and contacted by the Order Processing Clerk • Ensure systems and procedures are in place to ensure that all leads generated from all sources, are captured onto the system for follow up Installations • To telephonically inform customers of the date of the installation of the product at their premises • Should there be a delay in production of the product, to make the customer aware of this delay and the resultant delay in the installation date Job Requirements • Diploma/Certificate in Client service or a similar relevant industry qualification and experience • Minimum 3 years relevant experience in the client service function • Must be able to work under pressure and meet deadlines • High attention to detail • Extremely polite with ability to handle conflict • Excellent telephone manner • Highly structured with the ability to follow tasks through to completion

Interested candidates can send their CV