Description

Emerald Life Proprietary Limited is a licensed Micro Insurer with its head office in Bellville, Western Cape. We seek to recruit an energetic, positive and self-motivated individual to join our Customer Care Department in the capacity of Customer Care Consultant. The incumbent will be situated at our Head Office in Bellville and will work Mondays to Fridays 08h00am to 16h30pm.

Summary: Key duties & Responsibilities

Inbound Calls:

Assist and verify clients with queries relating to their funeral insurance policies.

Assist clients with product information.

Answer and assist with overflow Inbound calls, and when needed, transfer call to applicable department.

Assist with advisor queries.

Outbound Calls:

Confirmation of funeral insurance policies.

Verification of client information.

Ad hoc outbound campaigns.

General Administration:

Audit of application forms that have been successfully captured.

Drafting of emails to communicate with clients and 3rd parties.

Record Keeping:

Keeping record of all In- and Outbound calls and the outcome of each call.

Qualification & Experience

Grade 12 or similar qualification is essential.

Excellent written and verbal communication skills in English and Afrikaans is essential (must be fluent in Afrikaans).

Additional Language(s) will be favourable.

Previous Customer Care experience in a Call
Centre and Funeral Insurance knowledge will be preferred.

·
Experience with MS Office, especially Excel,
Word and Outlook are required.

Additional
Skills and Behaviour

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Ensure that clients are addressed in a professional, helpful, and friendly manner.

Effective listening skills, patience, and empathy.

Good time management and attention to detail.

Be self-motivated, work independently and as part of a team.

Adhere to deadlines and be able to work under pressure.

Take accountability for your actions and decisions.

Problem solving abilities.

Please send your resume/CV