A vacancy exists for EWP Telephone Clinicians within Life Health Solutions Employee Wellbeing. These positions will be reporting to the EWP Team Leader. The successful candidates will be responsible for providing quality emotional consultations and counselling with employees telephonically. The roles will require the referral, management, and follow-up on referrals to the EWP Practitioner network and ensure services are in line with the clients’ service level benchmarks.

Critical Outputs
Provide quality emotional phone counselling and consultation services to relevant stakeholders
Demonstrate appropriate consultation methodology that is efficient, customer focused and professional and in line with clinical protocols provided by Life Health Solutions
Link, and follow-up on face-to-face referrals to the EWP Practitioner network and ensure resolution with service level benchmarks
Maintain up to date knowledge of client companies Service Level Agreements as well as Life Health Solutions systems, policies and procedures
Consider appropriate care methodology when providing solution plans
Ensure that information is shared with respect to best practice standards of ethical behaviour and confidentiality
Managing any risks, contain employees, and ensure appropriate care resolution
Demonstrate consistent and accurate recording of case data
Activate support for stakeholders requesting legal or financial wellness interventions
Activate support for stakeholders requesting health interventions
Undertake Manager/HR/Occupational Health consultations where needed
Arrange and refer group interventions post trauma

Requirements

Clinical or counseling related qualification (Degree in Psychology / Social Work / Registered Counselor)
2 - 3 years of experience in relevant Human Sciences field and within Employee Wellness Experience in relevant Human Sciences field
Previous EWP experience in a clinical setting
Annual professional registration with the relevant statutory body (HPCSA; SACSSP)
Counselling proficiency in English and Afrikaans

Competencies

Sound knowledge of ethics and codes of practice within the field of psychology, social work; counseling and employee wellness provisioning
Exceptional written and verbal communication skills to enable clearly consolidated reports and feedback to relevant stakeholders
Good interpersonal skills and analytical abilities
Ability to work independently and proactively, as well as being an integral member of a skilled team
Ability to apply clinical skills and knowledge to employee wellness provisioning
Ability to work in a high pressure, fast paced environment
Excellent administrative and organisational skills
Ability to multi-task and interact professionally with clients and colleagues
Strong customer service focus; ability to understand/anticipate customer needs
Confidentiality, Dependability and integrity
Align with operational requirements of the business
Excellent written communication skills

Please send your resume/CV