Field Officer

at International Committee of the Red Cross ICRC
Location Pretoria, South Africa
Date Posted April 29, 2022
Category Management
Job Type Full-Time


Job Summary

Field Officer (FO) for the Digital Humanitarian Platform and Restoring Family Links (RFL) services


The Geneva-based International Committee of the Red Cross (ICRC) is a humanitarian organization that provides protection and assistance to people affected by armed conflict and other situations of violence. Our institution employs more than 20,000 staff and is present in 80 countries. The ICRC Regional Delegation in Pretoria is looking for a suitable candidate to fill the following vacancy:


DHL and RFL Field Officer


The FO will monitor and assist the National Societies in implementing and further testing the RedSafe digital humanitarian platform (app and website) for migrants (including refugees and asylum seekers), in Zimbabwe, South Africa, and the rest of the region. The FO will be the focal point for this project.

Following the handover of the RFL activities to 5 National Societies (NS) by Dec 2022, the FO will monitor and assist these NSs with the design and implementation of their RFL strategies and activities, in particular in Angola, Malawi, South Africa, Zambia, and Zimbabwe.


Description of the role


The incumbent performs the following protection activities within the Cooperation department:


             Support the National Societies (NSs) in organizing training and

workshops, carrying out surveys and interviews of end-users

(mainly migrants) and first responders, and managing

RFL/RedSafe kiosks.

             With the NSs, actively develop and maintain a network of

contacts within the national authorities, security forces, civil

society, and any other relevant stakeholders to facilitate the

implementation of RFL activities and the Platform, and manage

political/reputational risks, and promote the services.




             Generate ‘’Info as Aid’’ content and alerts, test functionalities, and

make recommendations for RedSafe.

             Contributes to developing and implementing

communication/awareness materials and strategy to present and

promote the Redsafe platform internally and externally.

             Contribute to the report and recommendations related to the

testing of the Redsafe platform and its services, focusing on

service delivery.

             Liaise with the HQ team on any opportunities, changes, and/or

relevant information that might affect the availability/functioning

of the app in the region.




             Contribute to the National Societies’ knowledge, understanding,

and mapping of the RFL needs and build their capacity to respond

to those needs until they are completely autonomous.

             Support technically the National Societies in planning, budgeting,

and monitoring/reporting on their RFL activities until they are

completely autonomous and follow the related

administrative/financial procedures.

             In case of humanitarian emergency, when required, support the

NS’s RFL needs assessment and provides guidance and support as

to the RFL emergency response, in coordination with forensic

colleagues when relevant.

             Helps the NSs to increase the visibility and accessibility of RFL

services for migrants along the migratory route, including the

online platform Trace the Face (TTF). Participates in training and

the development of related communication tools.

             Ensure proper relationships and coordination are established and

maintained with and between Restoring Family Links services of

National Societies.


Profile – Minimum required qualification & experience:


             University degree or relevant professional experience.

             3–4 years’ experience with humanitarian action as a manager or

programme officer in similar fields or other organizations or

governmental structures

             4–6 years’ overall professional experience

             Experience with Digital Solutions and RFL is an asset

             Confirmed analytical, synthetic, and communication skills in a

similar field of activity

             Ability to travel frequently in the region and carry out fieldwork

with the migrant population and the National Societies

             Good understanding of personal data protection principles

             Outstanding organizational and problem-solving aptitude

             Change management experience or certification as an asset


Interested candidates can send their CV

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