Position Summary:

The General Manager is responsible for the overall performance of the store – including operations, staff management, inventory control, and financial results. This leadership role requires a hands-on, strategic thinker who is passionate about retail, team development, and exceeding customer expectations.

Key Responsibilities:

· Lead, mentor, and motivate a team of retail associates and department managers
· Drive store performance to meet or exceed sales targets and KPIs
· Oversee all aspects of daily store operations, including opening/closing procedures, inventory, merchandising, and cash handling
· Ensure a consistent and outstanding customer experience
· Analyze sales reports and make data-driven decisions to improve performance
· Recruit, train, and retain top talent
· Maintain visual merchandising standards and ensure store compliance with company policies
· Handle customer issues and escalations professionally and efficiently
· Monitor expenses and manage budgets to maximize profitability

Qualifications:

· 3–5+ years of experience in a retail management role (General Manager, Store Manager, or similar)
· Proven track record of achieving sales and operational goals
· Strong leadership and team development skills
· Excellent communication, organizational, and problem-solving abilities
· Knowledge of retail software systems (POS, inventory management)
· Ability to work a flexible schedule including weekends and holidays
· Valid drivers licence with own vehicle

Please send your resume/CV