Job Overview:

We are looking for a professional and welcoming Hostess to join our dynamic team. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and has experience with reservation software like Dineplan or similar platforms. You will be the first point of contact for guests, ensuring a seamless and enjoyable dining experience from the moment they arrive.

Key Responsibilities:

Greet and welcome guests with a warm and professional demeanor.
Manage reservations and seating arrangements using Dineplan or other reservation systems.
Maintain an efficient waitlist and communicate wait times accurately.
Coordinate with servers and managers to optimize seating and table turnover.
Answer phone calls and assist guests with reservations, inquiries, and special requests.
Ensure the entrance, reception area, and hostess stand are clean and presentable.
Assist in handling guest concerns or complaints professionally and escalate as needed.
Monitor guest flow and ensure smooth service during peak hours.
Assist in special events planning and VIP guest accommodations.

Requirements & Qualifications:

Proven experience as a hostess in a high-volume restaurant.
Detail-oriented with strong organizational and multitasking skills.
Ability to work well under pressure and maintain composure in a fast-paced environment.
Familiarity with Dineplan or other reservation software.
Excellent communication skills and a friendly, professional attitude.
Strong customer service skills with a passion for hospitality.
Ability to work evenings, weekends, and holidays as required.

Preferred Skills:

Knowledge of restaurant floor plans and seating optimization.
Experience in handling customer complaints professionally.

Please send your resume/CV