IT Asset Coordinator

at Key Recruitment
Published June 12, 2022
Location Cape Town, South Africa
Category Computer & IT  
Job Type Full-Time  

Description

 

 

Job Description

Well-established company involved in the rental and asset management of mainly IT equipment to medium and large businesses seeks to employ a suitably qualified and experienced IT Asset Coordinator. Based in Cape Town.

 

For the position you would be required to have:

 

Grade 12/ Matric

ITIL accreditation/ experience

Around 3 years’ experience in a similar role

ITAM business process mapping and management experience

Understanding of SQL

Responsibilities would include you to:

 

Reconcile contract information to the asset information on the relevant applications provided to provide holistic asset intelligence and direction.

Establish (with the assistance of the client and any external Managed Service Partners) an exceptions protocol that must be reported on (e.g., users not logging in for more than 5 days, software changes etc.)

Generate and prepare for review monthly reports listing

Map and govern internal asset management processors and protocols

Facilitate asset audits, monthly meetings and reporting and escalate exceptions to respective persons

Authorise and assist the warranty swap out process

Facilitate delivery of the rollout and collection of devices

Participate actively in the end of rental term process

Conduct all report and business activities through the applications provided

Verify, correct, assesses, and maintain client data records on client portal

Initiate and monitor daily manual batches

Periodic and ad hoc client data analysis and correction

Responsible for logging and tracking of errors/enhancements to Application Support team

Analysis, escalation and follow up of technical incidents

Responsible for month end / quarter end runs - This includes working extended hours at month end

Client portal system maintenance on a scheduled basis after normal office working hours

Documentation and maintenance of system procedures

On offer is a market related remuneration package.

 

Interested candidates can send their CV

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