Organisational Process Analyst

at Life HealthCare
Location Pretoria, South Africa
Date Posted March 6, 2022
Category Consultancy
Job Type Full-Time



A vacancy exists for an Organisational Process Analyst based at Head Office, reporting to the Business Optimisation Specialist.


The incumbent will be required to fully understand the various environments and the business processes associated with them. Deep dive analysis should inform the opportunities, define relevant business cases. Enable the ability to implement new improved analysed system functionality & processes that deliver efficiencies, quality improvement and sustainability.


To succeed in this role, the ideal incumbent should have a natural analytical way of thinking and be able to clarify difficult concepts to non-technical users. Ability to identify problems within business, assess bottlenecks, leverage off data modelling techniques and formulate new ways for continuous businesses improvement will be required.


Critical Outputs

Identify problems within business, assess bottlenecks, leverage off data modelling techniques and formulate new ways for continuous businesses improvement.

Formulate ways for businesses to improve, based on deep dive analysis,

Persuade internal and external stakeholders of the benefits of new ways of working, looking at process, systems, and people.

Leading ongoing reviews of business processes and developing optimisation strategies.

Staying up to date on the latest business processes, organisational design, IT advancements to automate, modernize and re-engineer systems and processes.

Conduct meetings, prepare presentations to share ideas and findings.

Effectively communicating business insights and plans to cross-functional teams, management and relevant stakeholders.

Gathering, documenting, communicating critical information from meetings with various stakeholders and producing useful reports and minutes when required.

Provide leadership, training, coaching, and guidance to project stakeholder and business users.

Ensure critical thinking has been applied to solution and business needs and requirement, considering the present and the future.

Compiling acceptance test packs and performing UAT with business stakeholders and users for technology enabled solutions.

Serving as a liaison between business stakeholders and users

Creation and articulation of business user reports sops and training material in collaboration change management and training specialists

Works closely with initiative leads and sponsors to gain deep understanding of the goal of each initiative, how it needs to be structured to succeed, and what success ultimately looks like

Builds relationships with initiative leads, sponsors, stakeholders, and project team members to gain deep understanding of the goal of the initiative, how it needs to be structured to succeed, and what success ultimately looks like

Navigate the complexity and uncertainty inherent in people change adoption to enable successful transformation projects.


Serving as part of the workstream to drive process discipline and rigor throughout the initiatives.

Aligning with initiative owners on clearly defined success metrics, initiative reporting and measurement criteria including milestone goals and timing while ensuring the initiative remains within agreed business control limits.

Adapting to the project management tools and dashboard reporting to fit clearly within the context of each initiative, while still maintaining a common frame that translates across the transformation.

Escalating issues that cannot be solved directly to the initiative team or Transformation Office via the established processes.

Generates demand for Excellence for Life TO office support through effective partnership with key organisational stakeholders.

Generates demand for improvement initiatives through identification of opportunities through global trends, observations, research and deep dive analysis and business case development.

Knowledge and skills


Knowledge of software systems development landscape

Professional documentation ability

Critical thinker & problem-solving skills

Analytical Skills

Understand continuous improvement.

Communication & interpersonal skills

Would be advantageous to understand


Lean and Six Sigma principles

Process engineering understanding

Business Case financial modelling

Governance models in the technology environment

Exposure to Agile and Waterfall project environments

Knowledge of SAP (Advantage)

Computer Literacy / special requirements


Microsoft Office

MS Visio

Business Process Mapping

Knowledge of SAP (advantageous)


Qualification in Information Technology/ Engineering/ oran equivalent NQF level 7 is essential.

Minimum 4 years’ experience in Business Analysis

Must have exposure in Business Engagement and analysis at program and project level.

Must have experience working on large scale business projects with ability to successfully manage multiple tasks.

Understanding of Indices, fundamentals, and analytical data, returns level data etc.

Previous healthcare experience is advantageous.

Computer proficiency at an advanced level.

Follow and comply with company business analysis best practices.

Must have experience in Agile methodology.

Understanding of capability modelling

Strong relationship building qualities.

Solid knowledge of Microsoft Excel, Word & PowerPoint.

Insight into all regulatory requirements related to information technology.

Excellent Presentation skills.

Strong analytical skills.

Strong communication skills (verbal, written and presentation).




Understand Business objectives

Systemic thinking

Ability to cope under pressure.


Engaging diversity

Networking and Influencing skills

Action orientation

Excellence orientation

Flexible and adaptable

Problem solving

Planning and organization skills

Project management skills

Building relationships

Customer responsiveness

Organizational awareness

Facilitation skills

Presentation skills

Exceptional communication skills, both written and verbal


Interested candidates can send their CV