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Patient Services Manager

at Life Groenkloof Hospital
Published July 10, 2023
Location Pretoria, South Africa
Category Management  
Job Type Full-Time  


A vacancy exists for a Patient Services Manager, based at Life Groenkloof Hospital, reporting to Finance & Admin Manager. The successful candidate will be responsible for the management and co-ordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospitals profitability.

Critical Outputs
Ensure effective quality management and customer care by

Monitoring and improving quality metrics
Managing data integrity and compliance to Life working procedures
Developing and maintaining relationships with stakeholders
Ensure effective people management by

Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to support diversity and transformation
Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s transformation objectives
Providing direction and inspiration to ensure staff are motivated and productive
Managing and reviewing training plans that are compliant to Life’s WSP requirements in order to enable talent development
Managing the performance of staff through the performance improvement process
Ensuring all transactional processing is complete in order to provide employee compensation and benefits

Minimum Nursing or Business qualification
Relevant private healthcare industry and proven leadership, change and people management experience
Current registration with the relevant professional / regulatory body
Understanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processes


Problem-solving, analysis and judgement
Engaging diversity
Verbal & written communication and presentation
Drive & energy
Excellence orientation
Ethical behaviour
Building relationships
Customer responsiveness
Organisational awareness