A vacancy exists for an Porter Supervisor, based at Life The Glynnwood  Hospital reporting to Vishika Singh,  Services Manager. The successful candidate will be responsible for managing the Porter services in the Hospital environment to ensure that all strategic objectives are met by supervising, motivating and supporting direct reports.

 

Critical Outputs

Ensure effective quality management systems by

 

Developing sound working relationships with internal and external customers in order to provide quality customer care

Participating and ensuring conformance to QMS audit standards

Ensure optimum operational efficiency by

 

Ensuring administrative functions are performed accurately

Ensuring the collection of pre-payments in accordance with Life standards

Ensuring effective people management by

 

Actively sponsoring initiatives and demonstrate visible leadership skill in order to improve productivity and support change

Developing a resourcing plan in order to recruit talented staff in accordance with agreed time periods, taking into account company transformation objectives

Providing direction and inspire positive work behaviour

Developing and manage training plans for the department in order to facilitate talent development

Managing performance ratings for all staff through the performance improvement process

Ensuring all transactional processing is managed by the relevant department head in order to provide employee compensation and benefits

Ensuring productive working relationships are supported with minimum IR issues

Ensuring all exit interviews are conducted in order to ensure the retention of critical and talented professional staff

Ensuring effective governance, financial and risk management

 

Ensuring that all pre-payments and co-payments are collection on admissions in order to effectively manage cash flow

Managing operation costs in accordance with the budget

Managing cash handling protocol in terms with LHC policies and procedures

Actively participate in achieving hospital DSO targets

Ensuring full compliance to national medical regulations

 

Requirements

 

Grade 12

Computer literate

Able to do training with staff

Experience within a healthcare environment including people management

Understanding of the private healthcare industry, its challenges and role players would be an advantage

A comprehensive understanding of customer service and conflict management

Must be physical fit and able to assist with transfer of patients

Flexible working times  day and night duty

Proof of COVID-19 Vaccination

 

Competencies

 

Problem-solving, analysis and judgement

Resilience

Engaging diversity

Verbal & written communication and presentation

Influencing

Drive & energy

Excellence orientation

Ethical behaviour

Building relationships

Customer responsiveness

Organisational awareness

Leading my example (Key for Managers)

Motivating and developing people(Key for Managers

 

Interested candidates can send their CV