Reception Supervisor

at Life Midmed Hospital
Published May 15, 2024
Expires June 18, 2024
Location Middelburg, South Africa
Category Customer Care  
Job Type Full-Time  

Description

The incumbent will be responsible for managing the reception environment to ensure that all patient services and risk management protocols and procedures are complied with and strategic objectives are met by supervising, motivating and supporting direct reports.
Reporting Structure: Number of Direct Reportee: Various

Critical Outputs
Ensure effective quality management systems by

Monitoring, updating and compiling Q-evaluator scores in order to investigate outcomes for the Process Manager
Driving and sponsoring the Qe programme
Developing sound working relationships with internal and external customers in order to provide quality customer care
Participating and ensuring conformance to QMS audit standards
Ensure optimum operational efficiency by

Ensuring pre-administrative functions are performed accurately in accordance with Life standards
Ensuring administrative functions are performed accurately
Managing bed-booking procedure in accordance with Life standards
Managing the collation and submissions of all COID files
Ensuring the collection of pre-payments in accordance with Life standards
Ensuring effective people management by

Actively sponsoring initiatives and demonstrate visible leadership skill in order to improve productivity and support change
Developing a resourcing plan in order to recruit talented staff in accordance with agreed time periods, taking into account company transformation objectives
Providing direction and inspire positive work behaviour
Developing and manage training plans for each department in order to facilitate talent development
Managing performance ratings for all staff through the performance improvement process
Ensuring all transactional processing is managed by the relevant department head in order to provide employee compensation and benefits
Ensuring productive working relationships are supported with minimum IR issues
Ensuring all exit interviews are conducted in order to ensure the retention of critical and talented professional staff

Requirements

Grade 12
Experience within a healthcare environment including people management and customer service experience
Working knowledge of funder rules and a general understanding of medical terminology
Comprehensive knowledge of admissions procedures
Understanding of the private healthcare industry, its challenges and role players would be an advantage
Basic understanding of financial principles
Computer proficiency (comprehensive knowledge of IMEDS or relevant software system)

Competencies

Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and presentation
Influencing
Drive & energy
Excellence orientation
Ethical behaviour
Building relationships
Customer responsiveness
Organisational awareness

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