Regional Care Coordinator

at Life Healthcare
Published August 3, 2022
Location Pretoria, South Africa
Category Health Care  
Job Type Full-Time  


A vacancy exist for Regional Care Coordinator’s based at Life Healthcare Head Office, reporting to the National Case Manager.

Life Healthcare has set an ambition to transform patient care by delivering patient-centric, holistic experiences that improve patient outcomes and efficiencies for the healthcare system. The Regional Care Coordination Manager position will take ownership for delivering the benefits of value-based care products to target patients at scale within their region. The Regional Care Coordinator will manage and coordinate Care Coordination resources, processes, and operations to achieve the quality, growth, and people objectives to ensure optimisation and profitability. Supporting and mentoring the Care Coordinators to reach critical outputs.

Critical Outputs
Lead a group of Care Coordinators drive patient-centric care within the region and in specific facilities

Coach Care Coordinators on core competencies and drive patient-centric culture in the facility/region
Host weekly Care Coordinator feedback meetings to track KPIs and non-negotiables that translate product mission into frontline routines and behaviour
Provide guidance to Care Coordinators on improvement processes
Identify and remove impediments for Care Coordinators or escalate to Patient Services central team where appropriate
Ensure adherence to the Care Coordination best-practice playbook within the region
Drive alignment to overall business standards (incl. strategies, policies, standards, processes, etc.) and adherence to execution quality for Care Coordinators in the region. This includes disseminating best practices and learnings from Head Office Patient Services
Flag common (digital or other) capability problems and address or escalate to relevant Product Owner
Establish feedback loops and coaching to reinforce key Care Coordinator behaviour
Ensure change is supported by a change process to ensure continued and improved productivity
Resource Care Coordinators and drive succession planning within region

Maintain recruitment / succession plan for the region
Recruit new Care Coordinators per plan (internal and external)
Train and on-board new Care Coordinators in the region (internal and external) – ensuring the core values and mission of the product are adopted and reflected in the Care Coordinators’ approach to their work
Train and drive continuous professional development of Care Coordinators

Support development of Care Coordinator training topics and materials
Suggest talent retention strategies for region
Execute Care Coordination training programs and learning & development initiatives
Create clear performance management and feedback loops with direct reports
Support Care Coordinators through joint performance management and rewards assessment cycle – link rewards to clear achievement of patient results
Support peer-to-peer learning systems – e.g., annual Care Coordination Conference
Acknowledge top performers
Ensure poor performers are managed via the performance improvement process (PIP)
Articulate and embed the value-based care product mission to the operations

Articulate the VBC product mission to the operations and doctors, generate buy-in & sponsorship
Work with facility leadership to identify requirements, capabilities, and gaps to embed Care Coordination into the facility
Effective management of relationships with internal/external stakeholders

Foster and maintain healthy relationships with internal stakeholders
Provide relevant feedback and information on concerns or issues raised by internal stakeholders
Ensure Care Coordinators comply with training regarding RSRT contracts to relevant internal stakeholders (e.g., pharmacy, pre-admission, and nursing staff)
Build awareness of Life Renal Care Coordinator role with internal & external service providers.
Coach Care Coordinators on relationship management and facilitation of effective MDT meetings including preparing patient notes, images etc. and organizing and recording the content of meetings.
Coach Care Coordinators on major stakeholder management issues or questions
Ensure effective and regular communication with external stakeholders
Continuously monitor and measure processes to maintain and improve same
Develop and maintain relationship with other stakeholders, e.g., doctors, funders, management, regional as well as centre.


Degree/Diploma as a professional nurse with at least 10 years post basic, preferably renal or oncology trained or a Health Science Degree
Current SANC registration or HPCSA, appropriate to relevant Medical Qualification.
Knowledge of hospital patient services and billing processes
Knowledge and understanding of CPT/CCSA & ICD coding
Knowledge of funder contracts, scheme rules, exclusions, and benefits
Knowledge or clear understanding of hospital industry and practices
Computer proficiency


Attention to detail
Building relationships and Customer responsiveness
Excellence orientation
Organisational awareness
Problem-solving, analysis and judgement
Professional and technical proficiency
Relationship building
Verbal, written communication and presentation skills
Influencing (negotiation)
Drive & energy
Ethical behaviour
Clinical credibility
Patient-centric values and customer intimacy
Results orientation, creativity, team leadership, adaptability
Mature, dynamic, influential, and highly collaborative working style
Strong interpersonal and communication skills to be able to interface across clinical, operations and business stakeholders as well as multiple teams
Understanding of change management, coaching, and addressing skills gaps across an organisation
Strong thought leadership, team-oriented, passionate about developing others’ skills and capabilities
Engaging diversity

Interested candidates can send their CVs

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