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Services Manager

at Life St Dominic's Hospital
Published September 7, 2023
Location East London, South Africa
Category Management  
Job Type Full-Time  


An opportunity exists for a Services Manager at Life St Dominic’s Hospital reporting to the Hospital Manager, Musa Madonsela.

The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.

Critical Outputs
Effective management of external service providers through:

Identifying, together with Group Procurement, applicable services and service providers
Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
Driving and monitoring conformance to SLA, identify gaps and implement corrective action
Maintaining productive relationships with service providers through regular meetings
Effective relationship building with internal and external stakeholders
Participating actively, where necessary, on internal and external review meetings
Effective quality systems management through:

Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility

A recognized 3–4 year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related.
Years of experience and industry requirements

Proven track record of a minimum of 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management, and Bundled soft services.
Minimum 3 years experience managing large teams
Knowledge and exposure to Industrial Relations
Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors.

Ethical behaviour
Leading by example
Excellence orientated
Customer responsiveness
Problem-solving, analysis and judgement
Motivating, influencing and developing people