An opportunity exists for a Services Manager at Life Queenstown Private Hospital based in Komani reporting to the Hospital Manager, Benjamin Deyzel. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.

 

Critical Outputs

Effective management of external service providers through:

 

Identifying, together with Group Procurement, applicable services and service providers

Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties

Driving and monitoring conformance to SLA, identify gaps and implement corrective action

Maintaining productive relationships with service providers through regular meetings

Effective relationship building with internal and external stakeholders

Participating actively, where necessary, on internal and external review meetings

Effective quality systems management through:

 

Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately

Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility

Identifying alert and incident trends and drive corrective actions

Ensuring compliance to ISO 9001:2008 and ISO 1400:2004

Preparing for and participate in various audits

Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)

Effective financial management through:

 

Participating in budgeting process and monitor performance against budget

Planning, agreeing and implementing Capex expenditure with hospital management

Review services benchmark report to effectively manage outsourced services cost and quality metrics

Ensuring accurate and timeous invoices are received from external suppliers for processing

Ensuring invoices are captured according to approved catalogues and contracts

Complete scope changes for all permanent changes in services scope

Participating in and/or identifying opportunities to improve business processes, systems and resource utilisation in order to achieve financial savings

Effective people management through:

 

Demonstrating visible leadership in respect of LHC values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility

Recruiting, retaining, motivating and developing staff according to LHC people policies and practices

Effective facilities management through:

 

Ensuring the hospital facility is always in a clean and in habitual state

Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable

 

Requirements

 

A recognised Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related is a requirement of the position and will not be deviated from.

 

Years’ experience and industry requirements

Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services

Minimum 3 years’ experience managing large/various teams

Knowledge and exposure in Industrial Relations

Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors

Knowledge and background

Professional

Experience in managing budgets and forecasting

Experience in working in a multi-disciplinary environment

Experience in the procurement and management of facilities related services

Experience in the field of facilities management (soft services) and SLA management

Knowledge of contract management and health and safety regulations (OHS Act)

Technical

Report writing

Contingency planning

Excellent organisational skills

Ability to manage large teams

Excellent communication skills

Maintain standards of accuracy and meet deadlines

Commercial awareness acumen and understanding of contract documentation

Social

Excellent interpersonal skills

High level of flexibility and resilience

Ability to work well under pressure, individually as well as in a team

Contribute towards meaning input and continuous improvement initiatives

Work across all disciplines taking responsibility for and acknowledge service levels

Other

Support after hour call-out if required

 

Competencies

 

Resilience

Ethical behaviour

Leading by example

Excellence orientated

Customer responsiveness

Problem-solving, analysis and judgement

Motivating, influencing and managing people

 

Interested candidates can send their CVs