A vacancy exists for a Patient Services Manager, based at Life St George’s Hospital, reporting to Martin Sifundza, Finance & Administration Manager. The successful candidate will be responsible for the management and co-ordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospitals profitability.

Critical Outputs
Ensure effective quality management and customer care by

Monitoring and improving quality metrics
Managing data integrity and compliance to Life working procedures
Developing and maintaining relationships with stakeholders
Ensure effective people management by

Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to support diversity and transformation
Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s transformation objectives
Providing direction and inspiration to ensure staff are motivated and productive
Managing and reviewing training plans that are compliant to Life’s WSP requirements in order to enable talent development
Managing the performance of staff through the performance improvement process
Ensuring all transactional processing is complete in order to provide employee compensation and benefits
Ensuring productive working relationships are supported with minimum IR issues
Ensuring all exit interviews are conducted in order to ensure the retention of staff
Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness
Ensure effective and accurate billing by

Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved
Managing the bill auditing process in order to achieve accurate billing data
Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event
Ensure effective interpretation & application of contracts and funder rules by

Managing the admissions department to ensure that they comply with the funder rules
Managing the collection of outstanding co-payments from patients
Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient based data
Facilitating effective cash flow management by

Implementing processes from pre-admission to submission of an account in order to ensure DSO targets are achieved
Implementing cash management processes to prevent losses
Ensure effective operational capabilities by

Managing and implementing PS business plans in order to ensure optimal functioning
Governance and risk management

Preparing and ensuring sound audit compliances to achieve optimum business ethics
Participating and developing action plans within the risk management teams to appropriate the correct controls
Support tip-off investigations

Requirements

Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics as Critical Care Assistants or Emergency Care Practitioners or any other qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational courses.
Case Management and Coding experience
Minimum of five years relevant private healthcare industry experience.
Proven leadership, change and people management experience.
Current registration with the relevant professional / regulatory body (SANC)
Understanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processes
Understanding of basic financial principles (i.e. budgets, credit management, planning)
Computer proficiency
Driver’s license and ability to travel

Competencies

Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and presentation
Influencing
Drive & energy
Excellence orientation
Ethical behaviour
Building relationships
Customer responsiveness
Organisational awareness
Leading my example (Key for Managers)
Motivating and developing people(Key for Managers)

Please send your resume/CV