Description

Key Responsibilities:

Assisting the General Manager in his/her day-to-day operations of the resort
Ensuring compliance with all relevant safety codes, regulations, and industry standards.
Conducting regular inspections to identify needs, safety concerns, and opportunities for improvement.
Assign duties to the HOD’s and observes performance to ensure adherence to the Resort policies2 and established operating procedures.
All duties associated with the management and control of the assets of the resort.
The Management of the performance of all staff and contract personnel employed at the property.
Monitor guest feedback on social media and Online review platforms such as, Facebook, Trip Advisor, Google, and Hotel surveys.
Initiate internal audits and implement continuous improvement strategies.
Receive and resolve guest complaints and queries.
Ensuring that all staff and contract personnel employed at the resort are always properly and adequately trained and fully conversant with all aspects of the duties they are required to perform.
The implementation and management of guest services, entertainment programs and other guest facilities to the standards determined by the employer from time to time.
The implementation of all systems, facilities and structures as determined by the employer from time to time.
The management and reporting on all such areas as determined by the Employer’s policy and procedures.
Competencies Required

Strong financial acumen and administration skills proven experience as a Deputy General Manager or in a senior management role within the hospitality industry, preferably in a resort or hotel setting.
Strong leadership, communication and interpersonal skills.
Excellent communication skills (verbal and written)
Strong Project Management skills
Decision making and problem solving.
Financial acumen with experience in budgeting, forecasting, and cost control.
Ability to develop and execute strategic plans to drive business growth and enhance guest satisfaction.
In-depth knowledge of hospitality operations and industry best practices.
Excellent problem-solving skills and the ability to handle pressure.
A passion for delivering exceptional guest experiences and a commitment to excellence.
Benefits include:

Market Related Salary
Benefits – Medical aid and Provident Fund
Applicants need to reside in the Ballito area and be a male.

The position is immediate.

Please send your resume/CV