Description

This role offers a unique opportunity to influence and shape our growing Customer Success function while helping organisations strengthen their crisis and resilience capabilities.

Key Responsibilities Onboarding & Implementation Lead customer onboarding, implementation, and training sessions

Support initial platform setup and adoption

Run customer drills, simulations, and best‑practice workshops to demonstrate early value

Adoption & Engagement Monitor customer usage and health metrics, proactively addressing risks

Develop and execute customer success plans aligned with business objectives

Deliver ongoing training and engagement sessions

Drive renewals by clearly demonstrating ROI and value

Identify opportunities to expand platform usage across sites, modules, and integrations

Partner with sales on upsell and cross‑sell opportunities

Advocacy & Relationship Building Build strong relationships with stakeholders across IT, Security, HR, Marketing and leadership teams

Conduct Executive Business Reviews and present value repor

Please send your resume/CV