A vacancy exists for a Business Manager who will be responsible and accountable for the management of a designated portfolio based in East London. The Business Manager will report to a Senior Business Manager. The Business Manager will be accountable for ensuring that revenue, operational and contractual business objectives are met. This includes management of the revenue targets, cost budgets, operational efficiencies, SLA’s and ensuring scope alignment as well as financial month to month management & performance. Growing & expanding the business; managing contracts according to the agreed to service levels. Driving customer satisfaction and client retention; ensuring high quality Wellness, Occupational Health medical services, Emergency Care services & Primary Health Care are provided to all clients and clinics in the portfolio. The role will involve achieving the business objectives through effective teamwork, leveraging off existing interdependent teams and clearly articulated communication for effective change and influence of existing teams. This is a contract position for 30 hours per week.

Critical Outputs
Effective Operations Management

Ensuring the delivery of a quality service to our customers in alignment with our agreed contract and SLA obligations
Direct and continuous engagement with customers, relationship building and sustaining these relationships & improving on the engagement across different levels, to foster cooperative relationships intended to optimally impact the delivery of an integrated wellness solution
Ensuring the requisite Customer Experience and Customer Satisfaction benchmarks are achieved from a customer service measurement perspective
Project manage all aspects of the assigned client portfolio
Ensure monitoring, documentation, facilitation, and direct engagement with customers for queries regarding health solutions & respond within a timely and appropriate manner
Responsible for the effective and timeous delivery of high-quality services to customers
Responsible for Business Reporting as required (internally & externally)
Manage and deliver contract reviews that are consistent with the overall business, health, and wellness strategy and/or SLA.
Effective Business Development and Relationship Management:

Strategically build relationships with identified stakeholders within the client organization to deliver on an integrated wellness solution
Mining the area of allocation/node in ensuring the current & prospective client base is understood and maximised from a revenue perspective
Understanding the competitor strategies and activity to ensure robust go to market strategies are executed in growing market share.
Design, manage, deploy & track the area’s revenue, retentions & efficiency plans in alignment regional and Life Health Solutions sales strategies
Actively identifying new business opportunities within the region supporting the Life Health Solutions sales and marketing strategy
Achieving the relevant revenue targets, service line revenue targets, cost budget targets for the respective area, in alignment with the regional objectives
Ensuring an integrated revenue target achievement in alignment with an integrated service offering
Achieving the business growth targets and retain clients within the region, in line with the business strategy, by meeting short-, medium- and longer-term objectives
Responsible for contract renewals, annual increases, and client retention of assigned portfolio ▪ Source new and upselling & cross selling opportunities within assigned portfolio
Active leading, encourage and participation from all employees to achieve strategic objectives
Provide direction and inspire positive work behaviours in line with Life and HS code of conduct and workplace culture in the patch

Leading, guiding and managing the teams to ensure they receive the necessary information, infrastructure, logistics and functional support to achieve and meet their objectives
Demonstrating visible leadership in respect of the Life values, operating model, and strategy
Ensuring and driving optimal management of business governance to achieve sound business ethics, risk management and control with appropriate transparency and controls
Escalation of identified risks to the correct reporting lines and follow-through on remedial actions required
Governance and risk management

Ensure and drive optimal management of business governance to achieve sound business ethics, risk management and control with appropriate transparency and controls.
Manage compliance to the executive constraints as per corporate governance, report deviations and act where necessary
Manage, execute, and monitor all first line of defence, audit, quality control, legal and compliance aspects of the area in alignment the Life Health Solutions legal and compliance universe and framework
Effective People Management

Demonstrate visible leadership in respect of LHC values, and strategy.
Provide direction and inspire positive work behaviour in the department.
Recruit, retain, motivate, and develop employees according to Life Healthcare people policies and practices.
Conduct performance management appraisals with all employees within the team
Ensure compliance to Group Human Resources Strategies, including but limited to diversity and transformation targets are met.
Devise and maintain a succession plan for key roles within the team
Implement skills development plan that enables opportunities identified in the strategic plan ▪ Ensure that members of the team are sufficiently trained to achieve the targets set out.

Requirements

The following qualifications and experience are required:

A business degree or appropriate relevant qualification of NQF level 7 would be advantageous.
At least 5 years’ experience in a health-related environment with some management experience in Occupational Health, Emergency Care and Wellness industry will be an advantage.
Experience in administration, financial, operations and human resource management (including communication and training).
In addition, the post holder will be in possession of a valid Code 08 Drivers Licence and have his/her own car available for his/her use. The vehicle must be reliable and have adequate insurance as travel between client sites is required. Occasional overnight trips may occur.
The individual must be a good professional role model. He/she must have good organisation and management skills, be an effective communicator and motivator and have good interpersonal skills.
Computer literacy is essential.

Competencies

Problem-solving, analysis and judgment
Resilience
Teamwork
Verbal & written communication skills
Business insight
Organisational awareness
Revenue Driven
Drive and energy
Excellence orientation (concern for high quality work)
Ethical behavior
Building relationships & networking
Customer responsiveness
Motivating and developing people

Please send your resume/CV