Online Auto Store is a fast-growing mobile and in-house fitment centre specializing in vehicle
tracking and automotive technology installations. We are looking for a highly
organized, customer-focused and energetic individual to join our operations
team as a Client Coordinator.

This role is ideal for someone who thrives in a busy environment, enjoys working with people, and can confidently
manage multiple tasks while maintaining excellent customer service.

Key Responsibilities

Professionally answer incoming calls

Schedule and confirm bookings with clients

Coordinate technician schedules and daily bookings

Schedule work on technician and client platforms

Assist technicians with operational and booking-related support

Capture fitment and operational data accurately

Assist walk-in clients professionally and efficiently

Manage customer communication via phone, WhatsApp and email

Resolve client concerns calmly and professionally

Ensure all bookings and paperwork are updated accurately and timeously

Assist management and operations team with general administrative duties

Requirements

Strong customer service skills

Excellent telephone etiquette

Strong conflict resolution and problem-solving skills

Fluent in both English and Afrikaans

Highly organized and task-oriented

Ability to multitask and work under pressure

Strong attention to detail

Computer literate (Email, WhatsApp Web, Excel and online systems)

Professional, reliable and well presented

Customer service experience preferred

Own reliable transport to and from work is essential

Willingness to occasionally work overtime when operationally required

What We Are Looking For

We are looking for someone who:

Takes ownership of their work

Communicates confidently and professionally

Can think quickly and stay calm under pressure

Enjoys helping clients

Has a positive attitude and strong work ethic

Understands urgency, efficiency and accuracy

Works well within a team environment

Availability

We are looking for someone who is available to start as soon as
possible. Immediate availability will be advantageous; however, we are willing
to wait for the right candidate who may need to serve a notice period.

Please send your resume/CV