Description

Job Vacancy Description (Tasks and Responsibilities)
InnovateIT is looking for a motivated and enthusiastic Junior IT Support Technician to join our growing IT support team.

This is a desk-based technical support role providing remote and telephone support to business clients.

The successful candidate will assist users with day-to-day technical issues, troubleshoot problems, and ensure that support requests are handled professionally and efficiently.

Key Tasks and Responsibilities
Provide first-line technical support to business clients.

Provide remote and telephone IT support to users.

Troubleshoot Windows desktop and laptop issues.

Assist users with Microsoft 365 and email-related issues.

Troubleshoot software and application problems.

Assist with printer and peripheral troubleshooting.

Perform basic network troubleshooting, including connectivity and Wi-Fi issues.

Assist with user account and password-related support.

Log, update, and document support requests in the company's ticketing system.

Monitor and manage assigned support tickets.

Escalate complex technical issues to senior technicians when required.

Follow established troubleshooting procedures and IT support processes.

Maintain accurate documentation of technical issues and solutions.

Provide professional, friendly, and customer-focused support to clients.

Work as part of the IT support team to ensure client issues are resolved efficiently.

Candidate Requirements (Skills and Experience)Essential Requirements
Grade 12 / Matric.

IT qualification or relevant IT certification will be advantageous.

Basic knowledge of Microsoft Windows 10 and Windows 11.

Basic understanding of Microsoft 365.

Basic understanding of computer hardware and software.

Basic understanding of networking concepts.

Good written and verbal communication skills.

Strong troubleshooting and problem-solving abilities.

Good customer service skills.

A willingness to learn and develop technical skills.

Advantageous Skills and Experience
Experience or knowledge of the following will be beneficial:

Microsoft 365.

Active Directory and user account management.

Remote support tools.

IT ticketing systems.

RMM (Remote Monitoring and Management) systems.

Basic networking and TCP/IP.

Printers and peripheral devices.

Basic IT security concepts.

Please send your resume/CV