We are looking for a professional, friendly and responsible Receptionist/Guest Experience Supervisor to join our team.

LIVE-IN POSITION

This position combines reception duties, guest relations and daily supervision. Our biggest priority is excellent guest experience . We want someone who knows how to communicate with guests, treat people with respect and ensure that every guest leaves with a positive impression.

KEY RESPONSIBILITIES

• Welcoming guests and providing excellent customer service

• Handling check-ins and check-outs

• Managing bookings, enquiries and guest communication

• Handling payments and basic reception administration

• Assisting guests with their needs during their stay

• Handling complaints and difficult situations calmly and professionally

• Following up on guest requests and ensuring they are resolved

• Supervising daily guest-house activities

• Coordinating with housekeeping and other staff

• Checking that rooms are ready and presentable for incoming guests

• Monitoring staff attendance and reporting issues

• Ensuring guest-house rules and procedures are followed

• Reporting maintenance or operational issues when they arise

• Helping create an environment that leads to excellent reviews and repeat bookings

WE ARE LOOKING FOR SOMEONE WHO IS:

Excellent with people and communication

Friendly, welcoming and professional

Patient and able to handle difficult guests

Confident and well-spoken

Responsible and trustworthy

Organised and able to work independently

Experienced in reception, hospitality or guest relations

Able to take responsibility when the owner/management is not present

Professional in appearance and conduct

Willing to LIVE ON THE PROPERTY

MOST IMPORTANT

We are looking for someone who genuinely enjoys working with people.

Your ability to make guests feel welcome, respected and well taken care of is extremely important to this position.

Please send your resume/CV