Description

Customer Service Clerk

Location: Kempton Park

Requirements:

- Minimum 3 years’ experience in FMCG Customer Service OR Sales Support is preferred.

- Ability to process customer orders accurately and efficiently while meeting daily operational deadlines.

Strong problem-solving skills with the ability to handle customer inquiries and

operational issues independently.

- Excellent communication skills and the ability to work closely with sales, warehouse, logistics, and finance teams.

- Patient, responsible, detail-oriented, and proficient in Microsoft Office (Excel and Word).

- Fast learner with a positive attitude and the ability to work in a fast-paced environment.

Responsibilities:

- Responding to inquiries about products, promotions, and availability

- Handling complaints, returns, and refunds

- Providing after-sales support and guidance

- Managing loyalty programs and customer feedback channels

- Tracking deliveries and resolving distribution issues

- Ensuring order accuracy and timely fulfillment

- Coordinating with warehouses and retail partners

Please Send your resume/CV