Description

INTERNAL SALES POSITION

Compass Visual Security Western Cape is looking for an ambitious, motivated and hardworking internal salesperson who will sell and promote CCTV, Fire and Access Control products to prospective clients. Competitive remuneration package commensurate with experience.

MINUMUM REQUIREMENTS

Education:
Matric
Previous sales experience
Knowledge of Fire, Access Control and CCTV Products
Computer literacy and experience with Microsoft Office.
Previous experience dealing directly with customers
Experience in a technical, wholesale, retail or distribution environment would be advantageous.

SKILLS NEEDED

Excellent communication skills.
Strong customer service skills.
Good sales and negotiation ability.
Strong attention to detail.
Good organisational and administrative skills.
Ability to work under pressure and meet deadlines.
Ability to prioritise multiple tasks.
Good product-learning ability.
Accuracy when processing orders and quotations.
Problem-solving ability.
Professional telephone and email etiquette.
Ability to work independently as well as part of a team.

JOB DESCIPTION:

Respond to customer enquiries by telephone, email and other communication channels.
Provide customers with accurate product, pricing and availability information.
Understand customer requirements and recommend suitable products or solutions.
Maintain professional and positive relationships with customers.
Handle customer complaints and queries promptly and professionally.
Follow up with customers to ensure that their requirements have been satisfactorily addressed.
Generate sales from existing and potential customers.
Follow up on outstanding quotations and sales opportunities.
Work towards achieving agreed sales targets.
Upsell and cross-sell relevant products where appropriate.
Maintain regular contact with customers to encourage repeat business.
Prepare quotations accurately and within required timeframes.
Ensure that pricing, discounts, quantities, product codes and customer details are correct.
Process customer orders accurately and timeously.
Follow up on outstanding orders and keep customers informed of progress.
Check stock availability before confirming customer
orders. Liaise with the warehouse regarding stock availability and
requirements.
Assist customers with product alternatives when requested products are unavailable.
Ensure that relevant departments receive all information required to fulfil customer orders.
Assist the External Sales team with quotations, orders and customer enquiries where required.
Contact customers regarding outstanding orders and potential sales.
Follow up on backorders and delayed deliveries.
Keep customers informed of changes to availability or expected delivery dates.
Perform other duties as and when required

Please Send your resume/CV