Description:

We are looking for a warm, professional, and highly organised Front Desk Receptionist to join our team. As the first point of contact for our clients, you will play a key role in creating a welcoming and exceptional spa experience while ensuring the smooth day-to-day operation of our reception area.

Key Responsibilities:

* Welcome and assist clients with a friendly and professional attitude.
* Manage bookings, rescheduling, cancellations, and client enquiries.
* Answer phone calls, emails, and social media messages promptly.
* Process payments and maintain accurate daily cash-up records.
* Maintain client records and ensure confidentiality.
* Promote spa treatments, retail products, memberships, and special offers.
* Coordinate therapist schedules and appointment flow.
* Keep the reception and waiting areas clean, organised, and inviting.
* Assist with general administrative duties and stock management.

Requirements:

* Previous experience in reception, customer service, hospitality, or the beauty and wellness industry is advantageous.
* Excellent communication and interpersonal skills.
* Strong organisational and multitasking abilities.
* Computer literacy and experience with booking systems is beneficial.
* Professional appearance and positive attitude.
* Ability to work under pressure in a fast-paced environment.
* Reliable, punctual, and detail-oriented.
* Willingness to work weekends and public holidays when required.

What We Offer:

* A supportive and professional work environment.
* Opportunities for growth within the wellness industry.
* Staff discounts on treatments and retail products.
* Ongoing training and development.

Please Send your resume/CV