Description:

We are looking for an experienced, organised and customer-focused Front of House & Salon oordinator to join our team at Evolve Hair.
This is not an entry-level receptionist position. We are looking for someone who understands the beauty industry, takes pride in exceptional client service and can confidently manage the daily operations of a busy, premium salon.
MINIMUM REQUIREMENTS
- Previous front-of-house experience in the beauty industry is essential.
- Minimum 1 year's hands-on experience using Fresha is compulsory.
- Previous experience working in a hair salon will be highly advantageous.
- Excellent communication, organisational and multitasking skills.
- Strong attention to detail and confidence handling payments, stock and administrative responsibilities.
- A proactive, professional attitude with a passion for customer service and sales.

KEY RESPONSIBILITIES
Client Experience & Reception
- Welcome clients and provide a warm, professional experience from arrival to departure.
- Offer refreshments and notify stylists of client arrivals.
- Manage appointments, payments and client enquiries.
- Respond to WhatsApp messages and other client enquiries within 15 minutes during working hours.
- Proactively introduce and sell salon memberships.

Stock & Supplier Management
- Conduct weekly stocktakes and maintain accurate stock levels.
- Order stock and coordinate deliveries and collections.
- Manage supplier relationships and submit invoices to the owner for payment.

Fresha & Salon Administration
- Process and close sales, complete daily cash-ups and reconcile payments.
- Maintain accurate and up-to-date client records.
- Manage memberships, loyalty programmes and client rewards.
- Encourage client reviews and feedback.
- Generate reports and maintain accurate stock records within Fresha.

Retail Sales & Merchandising
- Take full ownership of the salon's retail area, including presentation, cleanliness and stock levels.
- Confidently recommend and sell professional haircare products.

Salon Operations
- Support stylists and ensure the smooth daily flow of appointments and clients.
- Maintain a clean, organised and welcoming salon environment.
- Take ownership of front-of-house standards and overall client experience.

THE IDEAL CANDIDATE
You are naturally welcoming, highly organised, sales-driven and comfortable taking initiative.
You understand that exceptional service, attention to detail and efficient salon operations are all part of creating an outstanding client experience.

Please send your resume/CV