A vacancy exists for a Bed Bookings Clerk, based at Life Bay View Private Hospital reporting to Sr. Loren Bernardo, Nursing Standards Manager. The successful candidate will be responsible for ensuring delivery of uncompromising quality care in line with Company strategic objectives and applicable Health /Nursing legislation.

Critical Outputs
Providing prompt, courteous service to all patients, visitors, wards, doctors, multidisciplinary team and other hospitals
Determining of waiting periods if any
Excellent communication skills with stakeholders
Adhering to all admission and related protocols
Improve patient satisfaction and patient centricity
Be able to self-manage workload, but also work effectively in a team environment
Need to be able to perform under pressure
Allocate beds for theatre cases and bookings from doctor’s rooms
Allocate beds for transfers
Ensure business processes are in line with patient services protocols and procedures
Follow up on bed allocations
Update bed movements, bed types and discharges
Close Liaison with the doctors, wards and services
Do ward rounds and follow up on bed availability
Taking minutes of meetings
Nursing agency engagement

Requirements

Grade 12 required
Experience within a healthcare environment including people management and customer service experience
Computer literacy (MS Office, Excel)
Understanding of the private healthcare industry, its challenges and role players would be an advantage
Knowledge of hospital procedures and terminology will be advantageous
Excellent communication skills
Experience in dealing with customers
Knowledge of hospital procedure
Knowledge of medical terminology
Teamwork
Previous experience essential
Flexibility
Ability to work under pressure and flexibility

Competencies

Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and presentation
Influencing
Drive & energy
Excellence orientation
Ethical behavior
Building relationships
Customer responsiveness
Organizational awareness
Leading by example (Key for Managers)
Motivating and developing people (Key for Managers)

Please send your resume/CV