Description:

BEST - Built Environment Skills and Training (Pty) Ltd, commonly known as BEST Training, is an empowered provider of accredited, world-class training solutions for the built environment industry. The organization focuses on making training engaging, accessible, and affordable for a wide range of clients. BEST Training is driven by core values of building strong relationships, delivering exceptional client experiences, and giving back to communities. The company continually invests in innovative technologies and continuous improvement to offer a seamless training experience. This commitment positions BEST Training as a preferred training solutions provider in the built environment sector.
Role Description The Collections Clerk role at BEST Training is a full-time, on-site position based in Maitland. The Collections Clerk is responsible for managing outstanding accounts, contacting clients to follow up on overdue payments, and negotiating payment arrangements in a professional and respectful manner. Daily tasks include updating debtor records, reconciling accounts, preparing statements, and escalating complex cases to the finance team when necessary. The role also involves responding to client inquiries, providing clear information on account status, and maintaining accurate documentation of all collection activities. Collaboration with finance and customer service colleagues is required to ensure timely collections and support overall cash flow management.

Qualifications

Candidates should possess strong Debt Collection skills, including managing overdue accounts and negotiating payment arrangements.
Candidates should possess Analytical Skills to review account information, reconcile balances, and identify discrepancies.
Candidates should possess Customer Service and Communication skills to engage with clients professionally and resolve queries effectively.
Candidates should possess Finance-related skills and knowledge of basic accounting principles relevant to receivables and collections.
Relevant experience in a collections, credit control, or finance administration role is beneficial.
Proficiency in MS Office and accounting or ERP systems is advantageous.
Attention to detail, reliability, and the ability to work accurately under time constraints are important.
A relevant certificate or diploma in Finance, Accounting, or Business Administration is an advantage.

Please Send your resume/CV