Description

Emerald Life Proprietary Limited is a licensed Micro Insurer specialising in Funeral Insurance. Emerald Life Proprietary Limited is a wholly owned subsidiary of Clientèle Limited. We seek to recruit 2 energetic, multilingual, positive & self-motivated individuals to join our Customer Care Department in the capacity of Customer Care Consultants. The incumbents will be situated at our Head Office in Bellville & will work Mon-Fri 08h00am to 16h30pm.

Summary: Key duties & Responsibilities

Inbound Calls:

o Assist & verify clients with queries relating to their funeral
insurance policies.

Assist clients with product information.

Answer & assist with overflow Inbound calls, & when needed, transfer
call to applicable department.
Assist with advisor queries.

Outbound Calls:
Confirmation of funeral insurance policies.
Verification of client information.
Ad hoc outbound campaigns.

General Admin:
Audit of application forms that have been successfully captured.
Drafting of emails to communicate with clients and 3rd parties.

Record Keeping:

Keeping record of all In-and Outbound calls and the outcome of each call.

· Qualifications & Experience

Grade 12 or similar qualification is essential.

· Excellent written & verbal communication skills in English, Sotho, Pedi,

Tswana, Tsonga, isiXhosa & isiZulu is required.

Additional Language(s) will be advantageous.

· Minimum 1 to 2 years’ proven experience in Customer Care & Funeral Insurance.

Experience with MS Office, especially Excel, Word & Outlook are required.

Skills & Attributes

· Ensure that clients are addressed in a professional, helpful, and friendly manner:

o Effective listening skills, patience, & empathy.

· Good time management & attention to detail.

· Be self-motivated, work independently & as part of a team.

· Adhere to deadlines & be able to work under pressure.

· Take accountability for your actions and decisions.

· Problem solving abilities.

Please send your resume/CV