Description:

We are looking for a friendly, patient, and results-driven Customer Service & Debt Collection Consultant to join our team in Midrand. The successful candidate will be responsible for managing outstanding and unpaid accounts, assisting customers with service-related queries, resolving basic software issues, and ensuring that customer concerns are handled professionally and efficiently.

The ideal candidate should have experience in both customer service and debt collection, with the ability to communicate effectively, handle difficult clients, and maintain positive customer relationships while ensuring outstanding payments are followed up.

Key Responsibilities

1. Customer Service and Support

- Respond to customer enquiries and resolve customer service issues in a professional and timely manner.
- Confirm deliveries and follow up on delivery-related queries.
- Assist customers with setting up and using the company’s software or programme.
- Provide basic technical support and troubleshoot software-related issues where possible.
- Escalate complex technical issues to the relevant department when necessary.
- Maintain positive customer relationships through friendly, patient, and effective communication.

2. Debt Collection and Account Management

- Manage and monitor unpaid accounts on a daily basis.
- Contact customers regarding overdue payments and follow up on outstanding amounts.
- Handle difficult clients professionally while remaining firm and focused on payment resolution.
- Negotiate payment arrangements where appropriate and follow up on agreed payment dates.
- Maintain accurate records of customer interactions, payment commitments, and collection activities.
- Identify overdue accounts requiring further action and escalate them when necessary.

3. Handover Lists and Administration

- Prepare, update, and manage handover lists for accounts requiring further collection action.
- Ensure that outstanding accounts and unresolved customer issues are handed over accurately and timeously.
- Maintain organised records and ensure that relevant account information is up to date.
- Provide regular updates on outstanding accounts, customer queries, and collection progress.

Minimum Requirements
- Previous experience in customer service and debt collection.
- Strong verbal and written communication skills.
- Good telephone etiquette and professional customer engagement skills.
- Basic computer literacy and confidence in working with software programmes.
- Good administrative and organisational skills.
- Excellent customer service and interpersonal skills.
- Patience, friendliness, and a professional approach.
- Confidence in dealing with difficult customers and overdue accounts.
- Ability to remain calm and professional under pressure.
- Good negotiation, conflict-resolution, and problem-solving abilities.
- Strong follow-through and time-management skills.
- Computer Literacy required
- Profiency in English and isiZulu (Sesotho advantageous)

Please Send your resume/CV