Description
Key Responsibilities:

 Assisting the General Manager in his day-to-day operations of the resort

 Ensuring compliance with all relevant safety codes, regulations, and industry

standards.

 Conducting regular inspections to identify needs, safety concerns, and

opportunities for improvement.

 Assign duties to the HOD’s and observes performance to ensure adherence to

the Resort policies and established operating procedures.

 All duties associated with the management and control of the assets of the

resort.

 The Management of the performance of all staff and contract personnel

employed at the property.

 Monitor guest feedback on social media and Online review platforms such as,

Facebook, Trip Advisor, Google, and Hotel surveys.

 Initiate internal audits and implement continuous improvement strategies.

 Receive and resolve guest complaints and queries.

 Ensuring that all staff and contract personnel employed at the resort are always

properly and adequately trained and fully conversant with all aspects of the

duties they are required to perform.

 The implementation and management of guest services, entertainment programs

and other guest facilities to the standards determined by the employer from time

to time.

 The implementation of all systems, facilities and structures as determined by the

employer from time to time.

 The management and reporting on all such areas as determined by the

Employer’s policy and procedures.

Competencies Required

 Strong financial acumen and administration skills proven experience as a Deputy

General Manager or in a senior management role within the hospitality industry,

preferably in a resort or hotel setting.

 Strong leadership, communication and interpersonal skills.

 Excellent communication skills (verbal and written)

 Strong Project Management skills

 Decision making and problem solving.

 Financial acumen with experience in budgeting, forecasting, and cost control.

 Ability to develop and execute strategic plans to drive business growth and

enhance guest satisfaction.

 In-depth knowledge of hospitality operations and industry best practices.

 Excellent problem-solving skills and the ability to handle pressure.

 A passion for delivering exceptional guest experiences and a commitment to

excellence.

Benefits include:

 Market Related Salary

 Benefits – Medical aid and Provident Fund

Please send your resume/CV