One of Cape Town’s premier Inbound Tour Operators is looking for a vibrant, highly responsive specialist
to manage real-time guest relations for international independent travellers
exploring Southern Africa. In this dynamic role, you will serve as the primary
on-the-road point of contact, ensuring a flawless journey by delivering
personalized assistance, curating premium local recommendations, and resolving
travel logistics on the fly.

Minimum Requirements (Strictly Enforced): Please only apply if you meet all the
following criteria:

Key Responsibilities/ Key Focus Areas:

Live Traveller Assistance:
Manage dedicated mobile communication channels to answer guest queries, clarify
travel arrangements, and provide continuous support during their journey.

Bespoke Recommendations:
Elevate the guest experience by suggesting tailored dining, activities, and
regional highlights that match a wide range of luxury travel profiles.

Logistical Problem-Solving:
Partner closely with regional transport providers, field guides, and
accommodation suppliers to smoothly handle itinerary changes or unforeseen
delays.

Performance Reporting:

Monitor response times, document communication trends, and escalate complex
issues to management to help maintain top-tier client satisfaction ratings.

What We Are Looking For:

Solid background in hospitality management, guest relations, or tour operations.

Detailed, practical familiarity with premier travel products and destinations across
Southern Africa.

Polished verbal and written communication skills with a natural ability to remain calm
and helpful under pressure.

Strong organizing habits and the capability to track and record administrative data
accurately.

Complete willingness to work flexible schedules, including weekends or standby hours, to
support travellers in real time.

Please send your resume/CV