Job Description

 

Overview

 

Our client is a UK based company with 25 years of experience in delivering IT services and infrastructure solutions to a wide range of customers across varied markets and locations. As a company, they also have a business software division specialising in the Microsoft Dynamics suite and a Business Advisory Consultancy. They are looking to establish a support team based at their offices in Cape Town (Southern Suburbs).

 

Purpose of Role

 

To work alongside and assist the Shared Service Desk Team by providing training related to products they support and the services they provide.

 

Responsibilities

 

Conduct IT skills gap analyses

Design technical manuals using simple language

Conduct role-specific training on tools and programs each team uses daily

Research and recommend learning systems

Apply educational methods to engage trainees

Train new employees on proper use of hardware and software

Perform regular organization-wide trainings on system security

Evaluate the effectiveness of each educational session

Maintain updated records of training curriculum and materials

 

 

Job Requirements

 

Experience within Service Desk remote support of corporate clients is essential

experience of creating and managing Knowledge articles in ITSM platforms.

Proven work experience as an IT Trainer, Technical Trainer or similar role

Experience designing technical course material

Familiarity with web-based learning platforms and modern educational techniques

Excellent communication skills with the ability to explain technical terms plainly

BSc in Information Technology, Computer Science or relevant field

Additional certification in training (e.g. Certified Technical Trainer) is a plus

Technical knowledge of and previous experience of supporting:

Windows Operating Systems

Office 365/Office Applications

Microsoft Exchange

Mobile Device Management

Good understanding of corporate computer security principles

Knowledge of Networking (firewalls, routers and switches)

 

Interested candidates can send their CVs