A vacancy exists for a Patient Services Manager, based at Life Cosmos Hospital, reporting to Jan van Wyk, Finance & Administration Manager. The successful candidate will be responsible for the management and co-ordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospital's profitability.

Critical Outputs
Ensure effective quality management and customer care by

Monitoring and improving quality metrics
Managing data integrity and compliance to Life working procedures
Developing and maintaining relationships with stakeholders
Ensure effective people management by

Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to support diversity and transformation
Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s transformation objectives
Providing direction and inspiration to ensure staff are motivated and productive
Managing and reviewing training plans that are compliant to Life’s WSP requirements in order to enable talent development
Managing the performance of staff through the performance improvement process
Ensuring all transactional processing is complete in order to provide employee compensation and benefits
Ensuring productive working relationships are supported with minimum IR issues
Ensuring all exit interviews are conducted in order to ensure the retention of staff

Requirements
Relevant clinical qualification - Nursing qualification - preferably Registered nurse (Diploma or Degree) or Enrolled Nurse with proven Case Management and Coding Experience
Minimum of five years relevant private healthcare industry and proven leadership, change and people management experience
Current registration with the relevant professional / regulatory body
Understanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processes

Competencies

Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and presentation
Influencing
Drive & energy
Excellence orientation
Ethical behaviour
Building relationships
Customer responsiveness