Receptionist

at Life Wilgeheuwel Hospital
Published July 27, 2022
Location Johannesburg, South Africa
Category Customer Care  
Job Type Full-Time  

Description

A vacancy exists for a Receptionist based at Life Wilgeheuwel. The successful candidates will contribute to the effective functioning of the admissions department and become part of a professional team that continuously strive for the highest standards of quality in Life Healthcare. This is an exciting opportunity for a mature, motivated, dynamic & passionate individual.

 

Critical Outputs

Maintain a well-run, professional and patient focused admission environment.

Manage the accuracy of the admission process and the prevention of potential risk factors.

Synergy and teamwork – working closely with credit controllers, case manager’s reception staff and doctors.

Liaising with medical aids to obtain authorization for admission

Manage the risk for the hospital by adhering to all related protocols.

Ensure quality care to all patients is maintained.

Operating switchboard

Handling money and receipting

Collection of co-payments, private fees when applicable as well as related documentation

Performing general administration duties involved in the preadmission of patients

Assist with the confirmations process when required

Carry out admission and receptionist duties for the hospital

Performing administrative duties involved in the admission of patients

Admitting patients onto the Impilo system

Adhering to the protocols of the hospital and company

Adhering to the procedures of the department

Assist with other tasks as assigned by the Line manager

Available to work at short notice

Ability to assist in the Hospital Main reception and Emergency Unit when needed

Knowledge of obtaining authorization from different funders for patients admitted after hours will be advantageous

Teamwork is essential.

 

Requirements

 

Matric

Computer literacy (Impilo, IMEDS, MS Office) will be advantageous

Excellent communication skills

Experience in dealing with customers

Knowledge of hospital procedures will be advantageous

Knowledge of medical terminology will be advantageous

Understanding of the private healthcare industry, its challenges and role players would be an advantage.

Knowledge of medical aids & co-payments.

 

Competencies

 

Attention to detail

Problem-solving, analysis and judgement

Resilience

Engaging diversity

Verbal & written communication skills

Professional and technical proficiency

Building relationships

Customer responsiveness

Organisational awareness

Influencing skills

Action orientation

Excellence orientation

Ethical behaviour

 

Interested candidates can send their CVs

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