Description

Responsibilities:

Manage all reservations and booking processes

Handle guest inquiries and provide excellent customer service

Oversee reception and daily duties, allocating tasks accordingly

Demonstrate extensive knowledge of online booking platforms

Monitor and respond to reviews and social media posts (creativity encouraged)

Coordinate with Housekeeping and Operations to ensure smooth
guests Arrivals and Departures

Market and promote the company profile

Assist the Operations Manager where required

Requirements:

Previous experience in reservations (hospitality experience preferred)

Strong communication and organizational skills

Proficiency in reservation systems, including Online Booking Platforms

Ability to work independently and as part of a team

Customer‑focused with a friendly, professional attitude

Strong work ethic and good telephone etiquette

Ability to work under pressure

Team player with the ability to build strong staff and client relationships

Ability to complete work timeously and accurately

Punctual and reliable

Willingness to work occasional shifts and public holidays

Own transport essential

Please send your resume/CV