Description

The Technical Coordinator is the operational control centre of RA Security. This role is accountable for translating service requests and contracts into executed work — ensuring that technicians, are coordinated with precision, professionalism and urgency.

This is a mission-critical position responsible for operational continuity, service delivery excellence, financial accuracy, risk mitigation, workflow optimization and executive-level reporting. The incumbent operates under sustained pressure, manages high volumes of work-in-progress.

The role is suited to a highly structured, resilient, detail-driven professional with exceptional communication skills, commercial awareness and strong operational judgement.

CORE ACCOUNTABILITIES

Own the full operational workflow from work order acceptance to job completion and client sign-off.
Schedule, coordinate and optimize technician deployments across reactive service, installations, SLAs and projects.
Monitor job progress, SLA adherence, escalations and exceptions.
Ensure service delivery meets contractual, regulatory and quality standards.
Follow up on quotes for any additional work that needs to be completed.
Place and track supplier orders across multiple vendors.
Manage lead times, shortages, substitutions and backorders.
Serve as the central liaison between clients, technicians, suppliers and
internal departments.
Ensure professional written and verbal communication at all levels.

REQUIRED COMPETENCIES & SKILLS

Technical & Professional

Proficiency in MS Outlook, Excel, Word.
Strong experience in scheduling, workflow management.
Written reporting capability.
Planning, coordination and work execution skills.
Behavioural & Leadership

Exceptional attention to detail under pressure.
Calm, decisive, solution-driven and emotionally resilient.
Strong boundary-setting and escalation judgement.
Highly ethical, trustworthy and confidential.
Naturally structured, organized and process driven.

EXPERIENCE & QUALIFICATIONS

Minimum requirements:

Advanced proficiency in MS Outlook, Excel, Word.
Excellent written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle a high-pressure work environment.
Ability to work independently and as part of a team.
Candidates must have their own transport.
Minimum Grade 12 or equivalent qualification.
Minimum of 5+ years in technical coordination or service delivery roles within a technical environment.
Strong planning, coordination and project execution skills.
High-level written, typing, verbal and reporting skills.
Attention to detail and accuracy.
Discretion and judgement.

Remuneration to be discussed

Please send your resume/CV