Description

DC Meat Wholesalers has a vacant position for an experienced Telesales Agent.

Skills required:

Proven experience as telesales representative/agent or other sales/customer service role
Proven track record of successfully meeting sales quota/targets preferably over the phone
Good knowledge of relevant computer programs (e.g. Word, Excel, Outlook software) and telephone systems
Ability to learn about products and services and describe/explain them to customers
Must be bilingual
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection and work under pressure
Outstanding negotiation skills with the ability to resolve issues, address complaints and upselling to customers
Matric Certificate will be required
Be motivated, driven and be able to work under pressure
Have own transport
The ideal candidate must reside in Paarl / Wellington area.
Duties will include:

Contact potential or existing customers to inform them about our products/services and upsell
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Capturing orders on Pastel Evolution and generate picking slips in an accurate manner
Enter and update customer information in the database
Go the “extra mile” to meet sales targets and facilitate future sales
Keep records of calls and sales and note useful information
Handle complaints or objections and provide appropriate solutions.
Follow up on leads and conduct research to identify potential prospects.
Maintain positive business and customer relationships
Present, promote, and sell products/services to existing and prospective customers
Achieve and exceed sales targets and outcomes within schedule
Skills:

Microsoft Office
Pastel Evolution
Telemarketing
Communication/Negotiations - Upselling
Customer Service
Accuracy/Attention to Detail

Please send your resume/CV