Description

Cape Town / Table View Area | Full-Time Position

We are looking for a highly experienced, confident and results-driven Senior Call Centre Sales & Collections Agent to join our busy service-business environment.

This is NOT an entry-level call centre position.

MINIMUM REQUIREMENTS
Minimum 6 years' proven call centre experience – essential
Strong telephone sales and lead-conversion experience
Proven debt collection / outstanding account recovery experience
Excellent telephone manner and communication skills
Confident making a high volume of outbound calls
Able to convert enquiries and leads into confirmed bookings/sales
Comfortable following up customers for outstanding payments
Strong objection-handling and negotiation skills
Excellent English communication skills
Good computer and administrative skills
Experience working with CRM systems and customer databases
Accurate record keeping and follow-up skills
Able to work under pressure and meet daily targets
Reliable, punctual and organised
Must be able to work independently and as part of a team
Strong attention to detail and ability to follow company procedures

KEY RESPONSIBILITIES

The successful candidate will be responsible for:

Making outbound sales and follow-up calls
Handling incoming customer enquiries professionally
Converting enquiries into bookings and sales
Following up quotations and potential customers
Re-contacting existing customers for repeat business
Following up overdue customer accounts
Requesting proof of payment and resolving payment discrepancies
Maintaining accurate notes on all customer conversations
Updating CRM/customer records
Following up customers when promised
Meeting daily call, sales, booking and collection targets
Providing management with accurate feedback and reports

Please send your resume/CV