Description

Emerald Life Proprietary Limited is a licensed Micro Insurer specialising in Funeral Insurance. Emerald Life Proprietary Limited is a wholly owned subsidiary of Clientèle Limited.

We seek to recruit an energetic, positive & self-motivated
individual to join our Administration Department in the capacity of a Branch
Administrator. The incumbent will be situated at our Newcastle District
Office & will work Mon to Fri 08h00 to 16h30.

Summary: Key duties & Responsibilities

· Managing the reception area by:

o Welcoming clients

o Ensuring the reception is neat

o Facilities are booked

o Offering refreshments & comfort

o Receive & sign for packages & ensure packages are given to the addressee

o Attending to walk-in client’s queries

· Managing the switchboard by:

o Answering the telephone

o Distributing calls to the correct person &/or department

o Assisting clients with the telephonic enquires

· Deliver messages in a manner that gain support, is clear and specific.

· Attend to admin requests, such as data capturing from management.

Qualifications & Experience

· Grade 12 or similar qualification is essential.

· Excellent written & verbal communication skills in English is essential.

· Additional Language(s) will be advantageous.

· Minimum of 1 to 2 years’ proven work experience Funeral Insurance.

· Admin office work & customer service experience will be preferred.

· Experience with MS Office, especially Excel, Word & Outlook are required.

· Must have a minimum typing speed of 25 words per minute (will be tested).

Skills & Attributes

· Ensure that clients are addressed in a professional, helpful, & friendly manner:

o Effective listening skills, patience, & empathy.

· Good time management & attention to detail.

· Be self-motivated, work independently & as part of a team.

· Adhere to deadlines & be able to work under pressure.

Should you be successful for the position, you will be required to work for a probation period of 6 months.

Please send your resume/CV