Job Description

CapeNature is seeking to appoint an administration assistant to manage the administrative tasks within the Contact Centre.

The primary purpose of this role is to provide administrative assistance to the Contact Centre.

RESPONSIBILITIES

KPA 1 - Administrative support
Ensure all events, official use and third-party requests have been responded to timeously and that the request has been received within the stipulated timeframe prior arrival date as per the SOP.
Administer and ensure thorough processing of staff booking
Administer & follow up on deposits due to ensure payments are received with in the stipulated
To ensure that closures are affected timeously, all bookings have been removed, clients have been contacted and reserves have been informed of bookings/revenue affected as per the closures SOP.

KPA 2 - Adherence to internal policy and procedure

Adhere to CRS Business rules
Ensure compliance and implementation of CapeNature Terms and
Compliance to PMFA and internal finance policy and procedure Adherence to daily schedule and work

KPA 3 - Contact Centre Support

Provide reports to Contact Centre Lead/Manager to ensure quality standards are

KPA 4 - Customer Service

Attend to all (internal and external) customer enquiries and

KPA 5 – Sales Growth and revenue

Respond to all customer enquiries and requests and convert them to realised

REQUIREMENTS

Diploma in Tourism or Administration
No criminal record
Ability to write and communicate in any two of the Western Cape official languages
In possession of a valid ID document
RECOMMENDATIONS
Computer literacy in MS Word and Excel
Possession of a valid driver’s licence
2 Years experience in an administrative role
Basic tourism knowledge

COMPETENCIES

Proficiency in Microsoft Office
Punctual, neat, and responsible
Willingness to travel when required
Ability to work in a team and independently
Resourceful, problem-solving and initiative taking
Attention to detail and accuracy
Multitasking and time-management skills, with the ability to prioritize tasks
Demonstrate excellent written and verbal communication skills

Please send your resume/CV