A vacancy exists for a Bed Bookings Clerk, based at Life Fourways Hospital reporting to Nelly Malinga, the Admissions Supervisor.

The successful candidates will contribute to the effective functioning of the Admissions Department and become part of a professional team that continuously strives for the highest standards of quality in Life Healthcare.

This is an exciting opportunity for a mature, motivated, dynamic & passionate individual.

Critical Outputs
Allocate beds for theatre cases and bookings from doctor’s rooms.
Make follow up on bed allocations
Adhering to all admissions and related protocols
Ensure business processes are in line with patient services protocols and procedures.
Ensure compliance with our audit daily
Responsible for accurate recording of all pre admissions.
Receiving and handling cash according to company cash management protocols
Providing a prompt, courteous service to all patients, visitors, wards, doctors, colleagues and other hospitals
Drive utilisation of the online theatre booking platform
Mitigating the risk of potential bad debts
Active risk management by means of obtaining prosthetic limits, co-payments, etc.
Positive identification of all patients
Determination of waiting periods if any
Relieve in Admissions Department from time to time and work flexible work hours when needed
Be able to self-manage work load, but also work effectively in a team environment
Collection of co-payments, private fees when applicable as well as related documents
High standard of completion of documentation.
Telephone answering duties as per LHC policies.
Candidate needs to be flexible with regards to working hours including night duty, weekends public holidays and overtime.
Be able to communicate with stakeholders
Improve patient satisfaction and patient centricity

Requirements

Grade 12
Experience within a healthcare environment including people management and customer service experience
Comprehensive knowledge of admissions procedures
Understanding of the private healthcare industry, its challenges and role players would be an advantage
Basic understanding of financial principles
Computer proficiency (comprehensive knowledge of Impilo or relevant software system)
Excellent communication and Interpersonal skills a prerequisite.
Experience in dealing with customers.
Knowledge of hospital procedures and medical terminology will be advantageous teamwork essential.
Ability to work under pressure
The position requires an enthusiastic, motivated and well organised individual

Competencies

Problem-solving, analysis and judgement
Building relationships
Resilience
Customer responsiveness
Engaging diversity
Organisational awareness
Verbal & written communication and presentation
Influencing
Drive & energy
Excellence orientation
Ethical behaviour

Please send your resume/CV