Description

About the job

Job Opportunity: Debt Collection Call Centre Agent

Location : Brackenfell, Cape town, Western Cape, South Africa (On-site)

Job Type : Full-Time

About Regnum Collect

Regnum Collect is a trusted debt collection company specialising in the recovery of outstanding medical accounts. We are committed to providing professional, ethical, and respectful service while helping healthcare providers recover unpaid accounts.

The Role

We are looking for a motivated and confident Debt Collection Call Centre Agent to join our team. You will contact patients regarding outstanding accounts, negotiate payment arrangements, and provide excellent customer service while following company policies and legal requirements.

Key Responsibilities

Contact patients regarding outstanding medical accounts.

Negotiate affordable payment arrangements.

Follow up on payment commitments.

Accurately capture notes and update account information.

Handle inbound and outbound calls professionally.

Work towards daily and monthly collection targets.

Escalate complex queries when necessary.

Requirements

Previous debt collection or call centre experience is an advantage.

Excellent communication and negotiation skills.

Strong customer service approach with empathy and professionalism.

Basic computer skills and the ability to work with call centre systems.

Good time management and attention to detail.

Experience in medical debt collections or healthcare billing will be an added advantage.

Please send your resume/CV