Description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest
care; and by our shared values of Care, Truth, Participation, Compassion
and Dignity.

ROLE SUMMARY

To enhance operational efficiency and service delivery through
quality patient care, fostering a client centric focus through being a
brand ambassador and living the Netcare way.

ROLE SUMMARY

To enhance operational efficiency and service delivery through
quality patient care, fostering a client centric focus through being a
brand ambassador and living the Netcare way.

Health and Safety

•100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements

•Ensure compliance with Compensation for Occupational Injuries &
Diseases Act requirements and report all injuries sustained on duty
immediately to the Operations Manager, Call Centre

•Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times

•Act in the manner conducive to basic safety regulations whilst on duty

•Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle

•Ensure that the scene of an incident is safe to approach and if
not, make safe such a scene according to the regulations in your
specific level of emergency care training

•Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.

•Wear the appropriate protective gear on each scene as necessary

•Ensure proper and adequate stock control and replacement immediately after a call if possible

Patient Care

•Required to respond to all emergency calls within one minute and
all non-emergency calls within three minutes, unless you inform the
emergency call contact centre immediately of an adequate reason why you
are unable to do so

•Be an ambassador to the company by always displaying compassion and
empathy towards your patients, their family members and friends

•Keep family members informed about patient treatment

•Wear protective gloves when treating or transporting all patients

•Respect the confidential nature of the information patients share with you even after their death

SKILLS PROFILE

EDUCATION

Essential

•Grade 12

•Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Assistant (ECA)

•Currency with HPCSA CPG updates.

•Communication skills (written and verbal)

•Must be over 21 years old and have a valid PDRP for passengers and a valid Code 10 Driver's License

WORK EXPERIENCE

Essential

•1 year post-graduate patient care experience in an operational environment would be beneficial

•Relevant computer proficiency would be beneficial (Microsoft Office)

•Interpersonal relationship skills

•Analytical and Technical skills

Please send your resume/CV