A vacancy exists for a Clinical Care Co-Ordinator, based at Life Mercantile Hospital, reporting to Jacqueline Naude, Patient Services Manager.

The responsibility of the Renal Care Co-ordinator will be to facilitate the enhancement of more holistic disease management for patients by seamlessly integrating currently disjointed aspects of the renal journey.

Improving patient care by supporting the Renal Unit Manager and the Multidisciplinary Team on care activities.

Critical Outputs
Patient management:

Perform health assessments on patients to identify individual patient risk factors
Propose interventions as pre-defined to influence individual patient risk
Actively participate in the management of complex patients by building good relationships with the patient and their family
Monitor patient progress through ongoing patient and clinician interactions
Promote behaviour change to ensure greater treatment compliance and condition management
Coordinate the integration of care including social services
Assist in navigating additional benefits
Arbitrate and resolve conflict and interface with problems that arise in patient care.

Financial Risk Management

Identifying deviations from the clinical pathway
Manage the financial risk related to the clinical pathway including clinical pre-assessment, authorisation and re-authorisation (including clinical coding).
Support the Bill Auditor to close out any funding disputes related to clinical pathway products
Monitor and report on the cost of the event
Analyse trends to identify deviations and influence the responsible persons through presentations and discussion.

Clinical Risk management

Clinical pre-assessment following initial diagnosis.
Acting as primary point of contact for patient from after initial diagnosis until the patient has sufficient knowledge and resources to self-direct care.
Supporting the patient and family with education in respect of all care needs as they journey through the Life Healthcare system.

Co-ordination/Facilitation role

Builds awareness of Life Care Coordinator role with internal & external service providers.
Receives criteria-based referrals from relevant care providers and responds within 8 working hours.
Tracks patients referred with a diagnosed health pathway to ensure all diagnostics and follow-up appointments are booked to facilitate patient transition to next step of care program.
Tracks patients test results to determine what further action is required, liaising with Dr and or members of the multidisciplinary team (MDT).
Provides administrative support and facilitates MDT meetings including preparing patient notes, images etc. and organizing and recording the content of meetings.
Updates each patient record with outcome of MDT meetings and communicates with relevant healthcare partners as required.
Takes responsibility for all outcomes identified for Life Care Coordinator at MDT meetings and actions in a timely manner liaising with internal and external healthcare partners.
Assesses patient needs for support services and suggest referrals.
Monitoring, coordinating and tracking the care of a patient on clinical care pathways to improve health, treatment or end of life outcomes.
Assessing the care and services required by the patient and for making the necessary referrals to the multi-disciplinary team/support service partners.
Post-discharge follow-up and monitoring.
Completes data reports and patient records in relation to interventions.
Educates patients by providing information on available care options to empower the patient to make informed decisions and participate in their plan of care/goal setting.
Provides emotional support to patients and families to navigate the journey through the relevant care pathway.
Prioritizes own workload and develops systems to improve effectiveness of post.

Requirements

Grade 12 - Matric
Nursing Qualification (SANC), minimum requirement as a Renal registered nurse with at least 3-5 years’ experience or HPCSA registration appropriate to relevant Medical Qualification such as a Renal Technologist, Clinical Associates and or Nephrologist.
Knowledge of the Life Bill Audit Toolkit, clinical Coding and Life Case Manager Toolkit an advantage
Renal knowledge an advantage
Knowledge of hospital patient services and billing processes
Knowledge and understanding of CPT/CCSA & ICD coding
Knowledge of funder contracts, scheme rules, exclusions and benefits
Knowledge or clear understanding of hospital industry and practices
Computer proficiency

Competencies

MS Office and Hospital Information Systems (iMEDS, Impilo etc.)
High level of sensitivity and diplomacy
Strong organization skills and ability to prioritize
Verbal & Written communication skills.
Leading by example
Problem-solving, analysis and judgement
Resilience, drive & energy
Engaging diversity
Influencing skills
Excellence orientation
Ethical behaviour
Building relationships & networking
Customer responsiveness
Able to work autonomously without close supervision.

Please Send your resume/CV