Patient Services Manager

at Life Bedford Gardens Hospital
Published June 5, 2022
Location Germiston, South Africa
Category Management  
Job Type Full-Time  



A vacancy exists for a Patient Services Manager, based at Life Bedford Gardens Hospital, reporting to Priya Maharaj, Finance & Admin Manager. The successful candidate will be responsible for the management and co- ordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospitals profitability.


Critical Outputs

Ensure effective quality management and customer care by


Monitoring and improving quality metrics

Managing data integrity and compliance to Life working procedures

Developing and maintaining relationships with stakeholders

Ensure effective people management by


Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to

support diversity and transformation

Actively leading meetings and ensure participation of all members in order to ensure ISO compliance

Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s

transformation objectives

Providing direction and inspiration to ensure staff are motivated and productive

Managing and reviewing training plans that are compliant to Life’s WSP requirements in order to enable talent


Managing the performance of staff through the performance improvement process

Ensuring all transactional processing is complete in order to provide employee compensation and benefits

Ensuring productive working relationships are supported with minimum IR issues

Ensuring all exit interviews are conducted in order to ensure the retention of staff

Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee


Ensure effective and accurate billing by


Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved

Managing the bill auditing process in order to achieve accurate billing data

Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event

Ensure effective interpretation & application of contracts and funder rules by


Managing the admissions department to ensure that they comply with the funder rules

Managing the collection of outstanding co-payments from patients

Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient based


Facilitating effective cash flow management by


Implementing processes from pre-admission to submission of an account in order to ensure DSO targets are achieved

Implementing cash management processes to prevent losses

Ensure effective operational capabilities by


Managing and implementing PS business plans in order to ensure optimal functioning Governance and risk management

Preparing and ensuring sound audit compliances to achieve optimum business ethics

Participating and developing action plans within the risk management teams to appropriate the correct


Support tip-off investigations




Relevant clinical qualification - Nursing qualification - preferably Registered nurse (Diploma or Degree) or Enrolled Nurse with proven Case Management and Coding Experience

Minimum of five years’ relevant private healthcare industry and proven leadership, change and people management experience

Current registration with the relevant professional / regulatory body

Understanding of the private healthcare industry, its challenges and role players would be an advantage

including an understanding of relevant and current legislation as well as the knowledge or ability to learn

medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processes

Understanding of basic financial principles (i.e. budgets, credit management, planning)

Computer proficiency

Driver’s license and ability to travel




Problem-solving, analysis and judgement


Engaging diversity

Verbal & written communication and presentation


Drive & energy

Excellence orientation

Ethical behaviour

Building relationships

Customer responsiveness

Organisational awareness

Leading my example (Key for Managers)

Motivating and developing people(Key for Managers)


Interested candidates can send their CV

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