Description

CUSTOMER EXPERIENCE AGENT (CXA)

Internet Express, based in Kempton Park, is looking for an experienced and customer-focused Customer Experience Agent to join our team.

REQUIREMENTS

• Grade 12 / Matric
• Minimum 3 years’ relevant experience
• Courier and Warehousing Industry experience essential
• Knowledge of domestic and international courier operations
• Good geographical knowledge of Southern Africa
• Reside in or near Kempton Park
• Own reliable vehicle and valid driver’s licence
• Computer literate – Microsoft Office
• Knowledge of ShipLogic or similar courier software

KEY SKILLS

• Strong administration and organisational skills
• Excellent communication and telephone etiquette
• Good analytical and problem-solving skills
• Good interpersonal and negotiation skills
• Excellent time management
• Able to work independently and under pressure
• Customer-focused and solutions-driven
• Reliable, professional and detail-oriented

KEY RESPONSIBILITIES

• Handle customer enquiries and requests
• Provide accurate information and solutions
• Process customer queries and follow-ups
• Liaise with Warehouse and Operations
• Assist in resolving delivery and service-related issues
• Ensure excellent customer service

Please send your resume/CV