Description

Location: UD Trucks - Cape Town

Duties & Responsibilities:

· Handling incoming reception calls.

· Making proactive outbound calls to customers to secure service bookings.

· Upsell service products.

· Workshop Campaign Management.

· Management of aftersales customer responses.

· Contribute to improved customer satisfaction, retention and workshop utilisation.

· Escalate customer queries to the correct department.

· Capturing leads (Customer data) on CRM.

· Distributing leads to the correct departments.

· Maintain accurate customer records, contact information, booking details and call outcomes.

· Support standardisation of customer contact processes across the dealerships.

· Liaise & maintain excellent working relationships with other departments in the branch and in the group.

· Meet with Call Centre Supervisor to discuss complaint trends and improvements.

· All other related duties

Minimum Requirements:

· Matric

· Strong Communication Skills

· Fully bilingual

· Computer literate

· Must be able to work under pressure

· Must be a team player

· Own reliable transport

Please send your resume/CV