Description

Key Responsibilities:

Assisting the General Manager in his/her day-to-day operations of the resort

Ensuring compliance with all relevant safety codes, regulations, and industry

standards.

Conducting regular inspections to identify needs, safety concerns, and

opportunities for improvement.

Assign duties to the HOD’s and observes performance to ensure adherence to
the Resort policies and established operating procedures.

All duties associated with the management and control of the assets of the
resort.

The Management of the performance of all staff and contract personnel
employed at the property.

Monitor guest feedback on social media and Online review platforms such as,

Facebook, Trip Advisor, Google, and Hotel surveys.

Initiate internal audits and implement continuous improvement strategies.

Receive and resolve guest complaints and queries.

Ensuring that all staff and contract personnel employed at the resort are always
properly and adequately trained and fully conversant with all aspects of the
duties they are required to perform.

The implementation and management of guest services, entertainment programs
and other guest facilities to the standards determined by the employer from time
to time.

The implementation of all systems, facilities and structures as determined by the
employer from time to time.

The management and reporting on all such areas as determined by the

Employer’s policy and procedures.

Competencies Required

Strong financial acumen and administration skills proven experience as a Deputy

General Manager or in a senior management role within the hospitality industry,
preferably in a resort or hotel setting.

Strong leadership, communication and interpersonal skills.

Excellent communication skills (verbal and written)

Strong Project Management skills

Decision making and problem solving.

Financial acumen with experience in budgeting, forecasting, and cost control.

Ability to develop and execute strategic plans to drive business growth and
enhance guest satisfaction.

In-depth knowledge of hospitality operations and industry best practices.

Excellent problem-solving skills and the ability to handle pressure.

A passion for delivering exceptional guest experiences and a commitment to

excellence.

Benefits include:

Market Related Salary

Benefits – Medical aid and Provident Fund

Please send your resume/CV